The residents in your apartment community expect your elevators to always work. So, finding a quality elevator maintenance provider is crucial as an apartment building owner. Here are a few questions to ask when choosing an elevator maintenance provider to work with:
When Can They Provide Their Services?
There are likely times throughout the day when there is a lot of traffic at your apartment building's elevators. Your elevator shouldn't be serviced at these times. If your elevators are in constant use throughout the day, daytime hours might not be practical for servicing at all. You may need to have the elevators serviced in the middle of the night or early in the morning before people start heading off to work and school.
If your building is too busy during regular business hours, make sure that your new elevator maintenance is able and willing to work outside of your busy hours. Make sure they are flexible too because your needs may change in the future or you might find that you need to schedule elevator maintenance services for different times and days each week or month.
Do They Offer a Service Guarantee?
You should also find out whether a service guarantee is offered before deciding whether to hire a particular elevator service technician. If a guarantee isn't offered, you won't have any recourse to take if an elevator breaks down soon after it gets serviced or repaired. Your service provider should guarantee their work by coming out to correct any mistakes or malfunctions immediately if a problem arises.
They should also guarantee the parts that they put in your elevator system in that they will replace any parts that malfunction at no additional cost to you. This will give you peace of mind in knowing that your elevators will stay in proper and safe working condition without costing you an arm and a leg.
Is a Service Contract Available?
Having a service contract in place can save you time and money in the coming years. Your service provider will schedule regular maintenance appointments throughout the life of the contract so that you don't have to remember to do so yourself. Certain services, parts, and lubricants will be included in the service contract depending on what kind of contract you decide to purchase, so you won't be presented with any unexpected bills along the way. Ask your prospective service provider for copies of the service contracts they offer so you can read through them and choose one that best suits the needs of your apartment community.